Terms of delivery

Black Moda Oy 1034650-7 sells products to private customers in Finland and abroad. We recerve the right to change terms of delivery and prices. Prices of the products include VAT when delivery address is in Finland’s area.

Ordering

The products ordered are selected on the web site by adding them to the shopping cart. The order will be sent by paying Shopping Cart content in the online store cashier. When making your order, you agree to these delivery terms, product prices, and shipping charges. If an e-mail address is provided at the time of order, an order confirmation will be sent by e-mail. Order confirmation icludes ordered products and prices. You will receive an email confirmation when your order has been sent. You will also receive a Post Track Code to help you easily track the arrival of your delivery.

Payment

The payment transaction of the e-commerce is operated by Bambora (Paybyway Oy, Business ID 2486559-4), registered in the Register of Payment Institutions maintained by the Financial Supervisory Authority. Payments will be made via Bambora online service and as a receiver in the invoice will be seen Bambora / Paybyway Oy. Bambora transmits payments to the online retailer. Payment is secure, as all payment transaction information is transmitted using an encrypted connection so that no third party can see the payment transaction information.The transaction is created between the e-commerce client and the online store. E-commerce is responsible for all trade-related obligations.

Read more about Bambora: www.bambora.com

Ways of paying

Through Bambora, you can pay by bank account and card (credit / debit). The following payment methods are available: Osuuspankki, Nordea, Danske Bank, Säästöpankki, Oma Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Visa, Visa Debit, Visa Electron, MasterCard and Debit MasterCard.

In all matters concerning payment we ask you to contact directly Bambora:

Maksukaista, Paybyway Oy (Business ID 2486559-4)
Email: payform@bambora.com
Phone: 029 300 5050 (weekdays 9-16)
Postal address: Laserkatu 6, 53850 Lappeenranta

Delivery

Orders will be mailed on three business days a week. The delivery time for the orders is usually 3-5 working days. Shipping costs are determined by the selected delivery method, any additional services, order weight and size. You can see the shipping costs in the online store cashier before final acceptance of the order.

We pursue to deliver the ordered products in one delivery. If this does not happen (the product is temporarily out of stock or the product is unavailable), we will primarily contact the e-mail address indicated on the order.

If a product has been lost or damaged during delivery, it must be notified promptly, but within 14 days. Of packages damaged during shipping must be notified promptly to the company responsible for the delivery.

Return


The online shop customer has a 14 day exchange and return right under the Consumer Protection Act. Customer has the right to exchange or return part or all of the ordered products. Returned or replacement items must be in the original packaging and in a condition of selling them again. If you would like to return or change products, please include your name, contact information and bank account number for a possible refund of your payment. Replacement and return is free of charge.

Cancelling order, reclamation, fault responsibility

Before shipping the package, the order can be canceled by written notice by e-mail.

The online shop has legal liability for the products sold. In case of complaints, please contact our customer service. The consumer has the right to take any disputes to settle disputes in the Consumer Dispute Board.

Privacy policy

This Privacy Statement has been prepared in accordance with section 10 of the Personal Data Act (523/1999). The register is maintained by Black Moda Oy 1034650-7 and the name of the register is Black Moda Oy’s customer register. Information is collected so that customer relationship management is effortless and on both sides pleasant and in order to make payments via Maksukaista onlinepayment service. With the collected data, we can ensure that the service provides its users with versatile functionalities. If you have any questions about our privacy policy or our registery statement, you can contact pikkuset@blackmoda.fi.

What information we are collecting?

When registering as a customer we ask for your first and last name, address and e-mail address.

When using the service, our system saves some of your activities to the database. We store our system, for example, orders and order history, wish lists, product reviews and communication services.

Privacy

The data is obtained from registered users. The information obtained will not be disclosed to third parties outside the web service, nor outside the EU. However, the service provider may disclose customer information to the authorities within the limits of the permissible and binding legal requirements. If there is a reorganization of the company’s ownership then we may disclose information to newcomers.

The service has built-in strict access control that prevents anyone from accessing the service and other users information. The register is used only by persons whose job description it is included. Each registry user has a personal username and password. Users are bound by confidentiality. No paper printout is stored from the register.

The service uses a variety of social media components that allow a user to transfer data to various social medias. We recommend that you read the privacy statement of that service provider.

Using cookies

The online store uses cookies to improve the quality of the service. Browsing pages without cookies can affect the functionality of the service so that some features can not be used (such as signing up in and adding items to a shopping cart). Online shop uses mostly first-party cookies that are used, among other things, to signing up and shopping cart function. In addition, the online shop uses a third-party cookies that include Google Analytics.